Refund policy

Refunds & Returns

We want you to love your jewellery! If something’s not quite right, here’s how we handle returns:

Returns

• We accept returns within 14 days of delivery.
• Items must be unworn, in original packaging, and in sellable condition.
• Email us at support@boujewels.com with your order number to start a return.

Exchanges

We don't offer exchanges

Non-returnable items
Due to hygiene and safety, we do not accept returns on:

• Earrings.
• Sale items or gift cards.

Refunds

• Once we receive your return, we’ll inspect it and let you know if the refund is approved.
• Refunds are issued to your original payment method within 5–10 business days.
• Shipping costs are non-refundable.

Shipping your return

• Customers are responsible for return shipping unless the item is faulty.
• We recommend tracked shipping as we can’t refund lost returns.